Bhava Yoga (“we”, “our” or “us”) recognise the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust and protect information about you. Under law, your rights to privacy are also protected. Privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information.
When do we collect information about you?
At times, we are required to collect personal information in the normal course of providing services for our customers.
These services apply across all services and include:
Customer Service lines (including social media channels such as Facebook and Instagram)
Booking or enquiring about classes, retreats and workshops
Maintaining detailed information on our websites
Also, we make use of “cookies” on our websites. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.
Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer.
When you click on links on our websites that take you to third-party websites, you will be subject to that third-party’s privacy policies. While we support the protection of privacy on the internet, we cannot be held responsible for the actions of any third-party websites.
What information do we collect?
We may collect the following information from you:
your name and contact details, such as your physical address, email address and phone number
your gender, birth date and occupation;
the name of the domain from which you access the internet;
the date and time you access our sites;
the internet address of the website from which you linked directly to our sites;
other information you may supply to us.
Why do we collect this information?
We use the information to customise our services and plan product development so that we can provide you with relevant consumer information and notify you of services and special offers that may be of interest to you. It is also collected so that we may provide value-added services and marketing and remarketing through our websites or other social media channels.
How do we store your data?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Do we share personal information with third parties?
We may disclose information we hold to our employees and other associated companies for business purposes and marketing or remarketing purposes through our websites or other social media channels. We may also disclose information to third party service providers or contractors.
Sometimes we use third party platforms and services to process sales, store and analyse data and information, provide web support, send marketing messages, deliver products or otherwise deliver information. These services are hosted and managed by organisations other than ourselves, and some of these services are hosted overseas.
Your personal information may be stored in a secure and encrypted form overseas (e.g. in data storage and cloud computing facilities operated by us (or by third parties on our behalf).
We will take reasonable steps to ensure recipients of this information do not breach Australian Privacy laws in relation to the personal information we disclose.
Where applicable information is shared with these third parties, they are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided. We will also disclose information to a law enforcement agency if we are requested to do so by that agency in relation to suspected unlawful activity.
We will not sell or trade your personal information.
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, please let us know by clicking on the “unsubscribe link” at the bottom of any of our communications, or by notifying us directly by email.
Accessing your data
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us directly and we will manage your request.
All such enquiries or complaints will be taken seriously and handled with impartiality and discretion.